Policy
Easy shopping, easy returns—that's our promise. We're committed to making your shopping experience as smooth and worry-free as possible. We understand that sometimes your purchase experience may not meet your expectations, or your needs may change. In these cases, we make returns easy and convenient.
Most items can be returned for a refund, exchange, or replacement within 30 days of delivery, provided they are in their original condition and unused. For eligible items, you can enjoy free returns at many nearby stores. For information on return eligibility, please review the product detail page before placing an order. After placing an order, you can find information about your return eligibility in your Order History.
If we (or the third-party seller) receive the item and determine that you qualify for a refund, we will issue a refund. It may take up to 30 days for us to receive and process your return. In some cases, refunds may take longer. If we require additional information regarding your return, we will notify you and direct you to contact Customer Service. For more information, please see our Refunds page.
Refund Timeline
After we issue a refund, it may take additional time for your financial institution to credit your account.
Payment method
Freight Service
Certificate
address
- Limmatstrasse 152，Zurich，8005（Switzerland）
